Quick Start Guide: Requesting a New User

What: This guide outlines how to request that a user be created or replaced and granted access to the Title X Family Planning Clinic Database.

Who: Grantees, Service Site and RPO users can all request user changes. Only the OPA Administrator can process those changes and create or change user accounts.


  1. Log in to the system directly via your browser or via a link provided in an email notification.
  2. Complete the form, ensuring that you indicate whether the new user is replacing an existing user in the system.
  3. Select the “Request New User” button.
    1. All requests are directed to the OPA Administrative mailbox to be processed within 2 business days. The requestor will receive a confirmation email that the user change has been made, and the new user will receive a system-generated email with login information.